Terms of Service
Last updated: 31/05/2026
This website is operated by Grandma’s Touch, a sole proprietorship. Throughout the site, the terms “we”, “us” and “our” refer to Grandma’s Touch. By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or services.
Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products to you.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.
You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, malicious code, or anything that could damage or interfere with the operation of the website.
A breach of these Terms may result in the termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any lawful reason at any time.
You agree not to copy, reproduce, sell, resell, or exploit any part of our website, products, content, or services without our express written permission.
We may update, modify, or discontinue any part of the website or services at any time without prior notice.
3. Product Information
We make every effort to display our products, descriptions, images, colors, and prices as accurately as possible. However, we cannot guarantee that your device’s display will show colors exactly as they appear in real life.
As our products are handmade-style items, small variations in texture, shape, color, or finish may occur. These variations are part of the character of the product and do not necessarily mean that the item is defective.
All product descriptions and prices are subject to change at any time without notice.
4. Orders and Payments
When you place an order, you agree to provide accurate, complete, and up-to-date billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order if we believe there is an error, suspected fraud, unauthorized activity, or an issue with payment or availability.
Payments are processed securely through Shopify and/or our payment providers. We do not directly store your full payment card details.
5. Shipping and Delivery
We aim to process and ship orders as efficiently as possible. Delivery times may vary depending on your location, shipping provider, customs procedures, or other circumstances outside our control.
Any estimated delivery dates are provided as guidance only and are not guaranteed unless expressly stated.
You are responsible for ensuring that your shipping address is correct before placing an order.
6. Returns and Refunds
Returns, refunds, and exchanges are handled according to our Return Policy.
To view our Return Policy, please visit: [Insert link to Return Policy]
Nothing in these Terms affects your legal consumer rights under applicable law.
7. Accuracy of Information
We do our best to keep the information on our website accurate, complete, and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, availability, shipping charges, or delivery times.
We reserve the right to correct any errors and to update or cancel orders if any information is inaccurate, including after an order has been placed.
8. Third-Party Tools and Links
Our website may include tools, apps, or links provided by third parties, including Shopify and other service providers.
We are not responsible for third-party websites, services, content, policies, or practices. If you access third-party links, you should review their own terms and privacy policies.
9. Personal Information
Your submission of personal information through our store is governed by our Privacy Policy.
To view our Privacy Policy, please visit: [Insert link to Privacy Policy]
10. User Comments and Feedback
If you send us feedback, reviews, suggestions, or other submissions, you agree that we may use, edit, publish, or display them for business purposes, unless otherwise prohibited by law.
You agree that any comments or content you submit will not violate the rights of any third party, contain unlawful or abusive material, or include harmful code.
11. Prohibited Uses
You are prohibited from using our website or services:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload viruses or malicious code
- To collect or track personal information of others
- To spam, phish, scrape, crawl, or interfere with the website
- To bypass or interfere with security features
We reserve the right to terminate your access to our website if you violate any prohibited use.
12. Intellectual Property
All content on this website, including text, images, product designs, branding, logos, graphics, and layout, belongs to Grandma’s Touch or our content providers, unless otherwise stated.
You may not use, copy, reproduce, modify, or distribute our content without prior written permission.
13. Limitation of Liability
We do not guarantee that our website will always be available, secure, uninterrupted, or error-free.
To the maximum extent permitted by law, Grandma’s Touch shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the website, services, or products.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, intentional misconduct, or rights that cannot be excluded under applicable consumer protection laws.
14. Indemnification
You agree to indemnify and hold harmless Grandma’s Touch from any claim, demand, loss, or expense arising from your breach of these Terms or your violation of any law or third-party rights.
15. Termination
These Terms remain effective unless terminated by either you or us.
You may stop using our website at any time. We may suspend or terminate your access to our website or services if we believe you have violated these Terms.
16. Changes to These Terms
We may update or change these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after any changes means that you accept the updated Terms.
17. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of Spain.
18. Contact Information
Questions about these Terms of Service should be sent to us at:
Grandma’s Touch
Website: https://grandmas-touch-2.myshopify.com
Email: paudalmases26@gmail.com
Business address: Carrer sors 17/21