Privacy Policy
Last updated: 31/05/2026
This Privacy Policy explains how Grandma’s Touch, operated as a sole proprietorship, collects, uses, and protects your personal information when you visit our website, make a purchase, or contact us.
In this Privacy Policy, “Grandma’s Touch”, “we”, “us” and “our” refer to our brand and online store. “You” and “your” refer to customers, visitors, and anyone who uses our website or services.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
Your name
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation
Messages or information you send when contacting us
Products you view, add to your cart, or purchase
We may also collect certain information automatically through cookies and similar technologies, such as your device information, browser type, IP address, and how you interact with our website.
How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Manage returns, exchanges, or order issues
Send order confirmations and updates
Improve our website and customer experience
Prevent fraud and protect our store
Send marketing emails only where permitted or when you have subscribed
Payments
Payments are processed securely through Shopify and/or our payment providers. We do not directly store your full payment card details. Payment information is handled by secure third-party payment processors in order to complete your purchase.
Cookies
Our website uses cookies and similar technologies to help the store function properly, remember your preferences, improve your browsing experience, analyze website traffic, and support marketing where applicable.
You can control or disable cookies through your browser settings. Please note that blocking cookies may affect some website features, including checkout or cart functionality.
Sharing Your Information
We may share your personal information only when necessary to operate our store and provide our services. This may include sharing information with:
Shopify, which powers our online store
Payment processors
Shipping and fulfillment providers
Customer support tools
Email and marketing service providers
Analytics or website performance tools
Legal or regulatory authorities when required by law
We do not sell your personal information in the traditional sense. If we use advertising tools that may be considered “sharing” or “targeted advertising” under applicable privacy laws, you may opt out through the privacy options available on our website or by contacting us.
Data Retention
We keep your personal information only for as long as necessary to provide our services, complete orders, comply with legal obligations, resolve disputes, and maintain business records.
Security
We take reasonable steps to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured channels.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, restrict, transfer, or object to the use of your personal information. You may also have the right to withdraw consent where we rely on consent for processing.
To exercise your rights, please contact us using the details below.
Marketing Communications
If you subscribe to our marketing emails, you can unsubscribe at any time by clicking the unsubscribe link included in our emails. Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages related to your orders or account.
Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Grandma’s Touch
Email: paudalmases26@gmail.com
Website: grandmas-touch-2.myshopify.com